Welcome to the shipping FAQ for Boutique Parenting!
This page should help answer all your questions in regards to our shipping options and policies. If for any reason you still need more information in relation to shipping or delivery of your order, please feel free to contact us.
When will my Order be shipped?
We try to ship all orders within 1 business day of receiving payment. If you’ve placed your order during normal business hours Monday-Friday before 12pm midday, we will ensure its packaged and ready to go the same day for you. Orders placed after 12pm will be dispatched the following business day unless otherwise stated.
Do you offer International shipping?
Boutique Parenting products are only able to be shipped to Australian postal addresses to help get great parenting products or aussie families as quickly as possible. At this time we do not ship to any other international locations, but we are not far off being able to offer delivery to New Zealand residents so if you live in NZ please feel free to like our Facebook page or sign up to our newsletter for deliver option updates.
What are your Shipping Charges?
The majority of the products we offer are shipped completely free of charge. For any item that doesn't include free shipping though delivery costs will be clearly displayed on the item page as well as the checkout page. You will also have the option to upgrade to express post for even faster overnight delivery for an additional cost- these costs are based on total order weight. The shipping costs will vary for each item, and the price will be clearly displayed on your order page. For accurate postage quotes please use the postage calculator.
What Shipping Company do you Use?
Our orders are shipped using AusPost, Fastway Couriers or Couriers Please. The service we use depends on the total weight and destination.
Will All My Items be shipped in One Delivery?
When possible we usually ship your entire order within one delivery, but our main goal is to get your order delivered to you as quickly as we can so somethings things are shipped separately to achieve this. Whenever an order is shipped in separate parts, you will be notified and given any additional tracking information for your peace of mind.
How can I Track My Order?
We will provide you with a tracking number as soon as possible after your order is processed. This tracking information will be emailed to you as soon as your order is packed and a postage label had been created. If you cant find the email, tracking will also be visible on your “My Account” page.
What if I Want to Return my Order?
If you're not happy with your products please return it unused in the original packaging and with all tags attached within 14 business days. Return postage is at your expense but may be refundable by PayPal through their 'PayPal Returns' policy (though this option would only be available if you paid for your order through PayPal). A refund of the purchase price will be issued by the same method as the payment was made. Postage and packaging costs will not be refunded sorry.
If your item is faulty or you received something different to what you ordered, please contact us to arrange a return within 30 days and you will receive a full refund or replacement including postage and packaging.
Are there Any Restocking Fees?
If you return items after 30 days there will be a 20% restocking fee taken out of the total refund amount.
Can I Exchange My Purchase for Another Item?
If you want to make a change to your order before it's been shipped you can simply call us on 0481 741 141 or make the changes online in your account. If the order has already shipped you will have to first return the purchased product and then request that the refunded money is applied to your new purchase and additional shipping costs may apply.